Terms of Service

Last updated: 9 October 2026

These terms govern your use of maya.my (the "Service"), operated by Authenteqa Sdn Bhd ("maya", "we", "us"). By creating an account or using the Service you agree to them. If you use the Service for an organization, you confirm you are authorised to bind that organization.

1. The Service

maya is a membership management platform. Organizations ("Clients") use it to register and manage members, collect fees, issue membership cards and communicate with members by email and WhatsApp. Members ("Members") use it to join an organization, pay fees and manage their membership.

2. Accounts

• You must give accurate information and keep your login details secret. You are responsible for activity under your account.
• Tell us promptly at support@maya.my if you suspect unauthorised access.
• Clients are responsible for the administrators they appoint and for the accuracy of the member data they upload.

3. Client responsibilities

Clients are responsible for the data of their Members and must:

• have a lawful basis, including any consent required under the Personal Data Protection Act 2010, to collect and use that data and to send messages to Members;
• use the Service only for lawful purposes and not to send spam, scams, or misleading, abusive or unlawful content;
• honour opt-out requests, including a Member replying STOP.

4. WhatsApp messaging

• The Service can send WhatsApp messages through the WhatsApp Business Platform, operated by Meta Platforms. Each Client connects its own WhatsApp Business Account and phone number through Meta's Embedded Signup. The Client remains the owner of that account.
• Use of WhatsApp is subject to Meta's terms, including the WhatsApp Business Terms of Service and WhatsApp Business Messaging Policy. Meta may reject templates, limit sending, or restrict or ban a number. We are not responsible for Meta's decisions.
• Messages to Members outside a 24-hour customer-service window must use templates approved by Meta.
• Meta charges for WhatsApp messages according to its published pricing. Unless we agree otherwise in writing, the Client is billed directly by Meta through the payment method it adds to its WhatsApp Business Account.
• The Client may disconnect its number at any time from the WhatsApp page in the manager area.

5. Fees

Membership fees paid by Members go to the Client and are processed by our payment gateway; the Client is responsible for the fees it sets and for refunds. Fees that Clients owe us for the Service, if any, are agreed separately and are payable as stated in that agreement. Fees paid are not refundable unless required by law or agreed in writing.

6. Acceptable use

You must not misuse the Service, including by attempting to access other organizations' data, interfering with the Service, probing for vulnerabilities without our written permission, or using it to break the law. We may suspend or end access that breaches these terms or puts the Service or other users at risk.

7. Your data

Clients keep ownership of their Member data. We process it on their behalf as set out in our Privacy Policy. You can ask to export or delete data as described on our data deletion page.

8. Availability

We work to keep the Service available but do not promise it will be uninterrupted or error-free. Delivery of emails and WhatsApp messages depends on third parties, and we cannot guarantee that every message is delivered or read.

9. Liability

To the extent the law allows, the Service is provided "as is", and we are not liable for indirect or consequential loss, loss of profit or goodwill, or loss caused by third-party services such as Meta, email providers or payment gateways. Our total liability for any claim is limited to the amount you paid us for the Service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

10. Ending

You may stop using the Service at any time. We may suspend or end the Service to a user who breaches these terms. Sections that by their nature should continue after ending, such as liability, will continue.

11. Changes and governing law

We may update these terms and will give reasonable notice of material changes; continued use means you accept them. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

Contact

Authenteqa Sdn Bhd
No. 79(03), Jalan Pluto U5/AZ, Seksyen U5, Panasuria, 40150 Shah Alam, Selangor, Malaysia
Email: support@maya.my · Tel / WhatsApp: +60 17-491 0755 · Reg. no. 202101023167 (1423467K)