WhatsApp Messaging Policy

Last updated: 12 October 2026

maya.my uses the WhatsApp Business Platform to send messages on behalf of organizations (clubs, associations and societies) to their own members, and to answer messages from them. This page explains what we send, how consent works and how to stop.

1. Our WhatsApp business number

Authenteqa Sdn Bhd, operating maya.my, can be reached on WhatsApp at +60 17-491 0755 (chat on WhatsApp).

2. What we send

• Membership notices: registration and approval, renewal and payment reminders, payment receipts, and membership card links.
• Event messages: ticket confirmations, schedule changes and reminders for events a member registered for.
• Order updates for items bought through an organization's shop.
• Announcements from the organization to its members.
• Replies to messages that you send to us or to your organization.

We do not send advertising for third parties, and we do not sell phone numbers.

3. Consent (opt-in)

A member's number is only used for WhatsApp messages when the member has provided it to the organization and agreed to receive messages, for example by ticking the consent box on the registration form or by messaging the organization first. Organizations must hold that consent and must not upload numbers of people who have not agreed. Where the member starts the conversation, replies are sent within WhatsApp's 24-hour customer-service window. Messages outside that window use templates approved by Meta.

4. Stopping messages (opt-out)

• Reply STOP to any message and we will stop sending you WhatsApp messages from that organization.
• Or email support@maya.my with your mobile number.
• You can also ask the organization to remove your number. See also our data deletion page.

After you opt out we may still send essential non-marketing notices that you asked for, such as a receipt for a payment you just made, until that transaction is complete.

5. Message rules

Every organization using maya must follow the WhatsApp Business Messaging Policy and Business Terms of Service. Spam, misleading or unlawful content is not allowed, and we can suspend messaging for any organization that breaks these rules.

6. Your data

How we store and protect phone numbers and message logs is set out in our Privacy Policy. Message content you receive remains on your device and in WhatsApp under Meta's own policies.

Contact

Authenteqa Sdn Bhd
No. 79(03), Jalan Pluto U5/AZ, Seksyen U5, Panasuria, 40150 Shah Alam, Selangor, Malaysia
Email: support@maya.my · Tel / WhatsApp: +60 17-491 0755 · Reg. no. 202101023167 (1423467K)